Refund policy

At Ornelva, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Eligibility Items are eligible for return within 30 days of delivery. To qualify, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items The following items cannot be returned: items marked as final sale, damaged items caused by misuse, or items returned after the 30-day window.

Refund Process Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.

How to Initiate a Return Please contact us at kenkhoaidaily100620@gmail.com with your order number and reason for return. Our team will guide you through the process.